Brokk, the world’s leading manufacturer of remote-controlled demolition machines, has enhanced customer service and parts availability with upgrades to the parts warehouse at its headquarters in Monroe, Wash. The new facility houses an array of standard and specialty parts for all Brokk models — from the compact .6-ton Brokk 70 to the heavy-duty 11-ton 800S — as well as older Brokk models. The facility also provides parts for hydrodemolition robots and accessories from Aquajet, a Brokk subsidiary. In combination with the other parts and service centers in St. Joseph, Mo., and Stanhope, N.J., the new warehouse is designed to ensure fast, reliable support for Brokk and Aquajet customers across North America.
“A company solely focused on the initial sale that fails to provide the support its customers need, quickly finds itself with fewer customers,” said Lars Lindgren, president of Brokk Inc. “Our team has been working hard to build Brokk and Aquajet’s presence in North America. But we know it’s the customer support that comes after that builds true partnerships. So, we’re continually working to streamline our process, increase our inventory and decrease lead times for parts and service.”
Optimized logistics allow for faster parts processing through the new warehouse. Most orders placed by 3:45 p.m. for in-stock parts are available overnight to customers across the country, minimizing unscheduled downtime. Spare parts packages tailor-made for individual Brokk machines are also available by request. A kit that travels with the machine ensures operators have the right spare parts at all times, reducing downtime.
In addition to swift delivery, experienced Brokk technicians are available by phone at 1-800-621-7856 to help customers quickly get the parts they need. Brokk team members can identify issues, recommend required parts and process the order over the phone, in most cases, significantly reducing downtime for customers in the field.
“We are constantly evaluating what we can do to minimize downtime for our customers,” Lindgren said. “Brokk machines are built to operate in the harshest conditions, but they’re not indestructible. When unexpected downtime occurs, we know every minute counts. That’s why our knowledgeable technicians are just a phone call away, ready to get the right part out the door and on its way quickly.”
Doosan Bobcat, a global leader in the compact equipment industry, this week announced plans for a $26 million expansion of its Litchfield, Minn., manufacturing facility. The investment will enable meeting an increased demand for Bobcat’s growing and expanded line of compact equipment and attachments.
The Litchfield announcement coincides with the official opening this week of Doosan Bobcat’s nearly $2 million investment in a new Global Collaboration Center in downtown Minneapolis at 150 South Fifth Street. The center serves as an easily accessible, centralized location where some elements of the company’s global functions work, host global meetings and accelerate innovation.
“These investments demonstrate our commitment to our presence in Minnesota, which is a major manufacturing hub and now a center for our global operations,” said Scott Park, chief executive officer and president of Doosan Bobcat. “We are proud to continually expand our compact equipment line to help empower our customers to accomplish more.”
Located approximately 65 miles west of Minneapolis, Doosan Bobcat’s investment in Litchfield will modernize the existing production facility by adding new paint lines, a climate-controlled environment, assembly line upgrades and more. When completed, the project will more than triple the size of the current footprint and expand the facility to nearly 200,000-square-feet. Once fully operational, the expanded facility is also expected to triple its workforce, from the current 100 employees to an anticipated 300 full-time employees, which will significantly impact the area’s local economy.
Construction is underway, with full completion expected by September 2020. The Litchfield facility has been a part of Doosan Bobcat since 2004, and today manufactures attachments for Doosan Bobcat loaders and excavators for the North American market.
“We have enjoyed a longstanding relationship with the Litchfield community and appreciate the continued support of the folks there," said Mike Ballweber, president of Doosan Bobcat North America. “Our company will continue to expand our facilities and manufacturing capabilities to allow us to meet the future needs of Bobcat dealers and customers, while continually enhancing excellence across our business.”
Bobcat continues to increase its manufacturing footprint with investments in facilities across North America. Recently, the company announced a $17 million investment in Gwinner, N.D., and an $11 million investment in Statesville, N.C. These efforts are part of Doosan Bobcat’s long-term strategic growth initiatives as a global leader in the compact equipment industry, in addition to demonstrating its long-term commitment to employees and communities.
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